Jellycat places great importance on building meaningful connections with its customers, treating every interaction as an opportunity to provide support, guidance, and reassurance. The company believes that true customer care goes beyond simply answering questions; it’s about making every person feel acknowledged, valued, and confident. Whether someone is exploring Jellycat for the first time, seeking information about products, or managing an existing order, the customer service team is dedicated to delivering helpful, positive, and reassuring experiences. By fostering open and respectful communication, Jellycat strengthens trust and nurtures lasting relationships with customers worldwide.
For those who prefer direct interaction, phone support provides an accessible and efficient way to receive assistance. Speaking with a team member allows customers to explain their concerns fully and receive immediate guidance. Representatives are trained to handle a wide variety of enquiries, including questions about product details, materials, availability, shipping, order status, and returns. Every conversation is approached with patience and care, ensuring customers feel supported and confident in the information they receive. The emphasis is on making the process clear, simple, and stress-free, no matter the complexity of the request.
Email support offers another convenient option, particularly for those who prefer written communication or need to provide additional information. Customers can describe their enquiry in detail and attach relevant documents if necessary. Each email is carefully reviewed by the customer service team, who respond with clear, practical, and accurate guidance. Messages are monitored consistently to ensure timely replies and keep customers informed throughout the process.
Jellycat recognises that every enquiry is unique. Some come from new customers wishing to understand the brand’s values, design approach, or production methods, while others are from returning customers seeking help with order tracking, resolving issues, or clarifying returns. Regardless of the enquiry type, Jellycat maintains a consistent approach: listen attentively, communicate clearly, and provide guidance tailored to each individual’s needs. This ensures that every customer receives the same level of care, attention, and respect.
During busy periods, such as holidays or product launches, higher volumes of enquiries may occasionally extend response times. Even then, Jellycat remains committed to offering reliable, timely support without compromising quality. The company continuously reviews and improves its service processes to ensure efficiency, even during peak demand.
Customer feedback is highly valued, as comments, suggestions, and shared experiences help Jellycat refine its services and better understand the community’s needs. Listening to customers plays a central role in maintaining high standards and guiding the brand’s ongoing growth.
Getting in touch with Jellycat is straightforward. Customers can call 866-445-3559 for phone support or email customerservice@jellycat.com for written enquiries. Every message is handled thoughtfully, reflecting the brand’s dedication to providing a warm, dependable, and supportive service experience. Jellycat is committed to fostering trust, offering careful guidance, and ensuring that every interaction contributes to a positive and memorable customer journey.